About us

A family-run DMC in the heart of Brussels, working across Belgium since 2014

ZOYO Travel is a privately owned, family-run Destination Management Company. From our office in central Brussels, we design tailor-made travel programmes for small and medium-sized groups visiting Belgium, for incentives, corporate events, group tours and high-end private travel. We have been doing this since 2014, and the same family is still running it today.

We are not the biggest DMC in the country, and that is by design. Staying compact lets every project be handled by people who know it from the brief through to the closing dinner, instead of being passed between departments. Our clients are agencies, corporate event planners, tour operators and direct corporate buyers, most of them based outside Belgium and relying on us as their local partner on the ground.

How we started

ZOYO began with a simple frustration: travellers and event planners were being sold standard, off-the-shelf programmes that looked identical from one DMC to the next. The country in the brochure rarely matched the country you actually experienced. We were convinced that if you booked Belgium, you should leave having met Belgium, not a sanitised tourist version of it.

From the first year onwards we made two choices that still define how we work. First, we only partner with local suppliers we have personally vetted and continue to work with year after year. Second, every itinerary is built from scratch around the client’s objectives, not assembled from pre-existing modules. It is slower at the proposal stage, but the result is a programme that fits.

How we work

Our process is straightforward. You send us a brief; we come back with initial ideas, usually within a working day. From there we develop a tailored proposal, venues, suppliers, itinerary, costs  and refine it together until it fits. During operations, a dedicated project manager from our team is on-site with the group from arrival to departure.
A few principles guide everything we do:
• Local suppliers, personally vetted. Every venue, guide, transfer company and caterer we recommend is one we have worked with ourselves, not pulled from a directory.
• One point of contact. The travel designer who writes your proposal is the same person who runs the project on the ground. No hand-offs, no surprises.
• Transparent costing. Our quotations show what is included, what is optional, and what carries a third-party cost. We do not hide commissions inside supplier rates.
• Honest advice. If something in your brief is unlikely to work, wrong season, wrong city, wrong venue for the group dynamic, we will say so before you sign anything.

Our team

Our travel designers are multilingual by default. Between the team we work fluently in Dutch, English, German, and Portuguese, with access to a guide network covering seventeen languages in total. Several of our designers have personally lived or worked in the regions of Belgium they programme for, which makes a real difference when you need recommendations that go beyond the obvious.
We are deliberately a small team. Each project has a lead designer and a dedicated on-site project manager, and our standard ratio during operations is one team member on the ground for every twenty to thirty delegates, scaled up for complex programmes.

ZOYO Local – giving back where we operate

Tourism takes a lot from a destination. We think it should also give something back. ZOYO Local is the label under which we channel a portion of our revenue and our team’s time into Belgian community initiatives, local food banks, organisations supporting people experiencing homelessness, small heritage projects and sustainability initiatives in the cities and regions where our programmes take place.
Where it fits, we also integrate community elements into client programmes: a chocolate workshop run as a social enterprise, a guided tour led by someone with lived experience of the city’s other side, a charity component built into an incentive trip. It is never imposed, but when clients ask how their programme can have a positive footprint, we have real options to offer.

— The ZOYO Travel team, Brussels